Broken Eheim part

[Dxpert]

I was cleaning my filter tonight and I broke my a part on my Eheim filter. Does anyone know where I can get a new part in town?

7428718
https://www.eheim.com/en_GB/products/technology/external-filters/professionel-600#spareparts

I can't figure out how to open the part - but I suspect it looks like this inside: https://farm6.staticflickr.com/5272/6910646438_72a99ffbce.jpg
notice how the teeth on the gears can break.

I guess I should be more careful...

[Richard]

Recently had a similar problem with an Eheim canister filter. If the LFS can't get the replacement part for you, I ordered online from www.eheimparts.com it was here in 4 to 5 days.

[Dxpert]

When you ordered from eheimparts.com did you have to pay any extra fees or duty?

The part is 32.03 + 7.00 shipping = 39.03USD = 48.89CAD

I pulled open the part to see what was broken:




You can see the two teeth on the gears that broke. In the last picture you can see the clips that release the housing.

I might fix it with a few pex ball valves like this:
http://www.lowes.ca/pex-crimp-fittings/apollo-cpxv3434-34-in-dia-brass-pex-ball-valve-crimp-fitting_g1191195.html

I would leave the Eheim valves in the open position and attach the ball valves just above the assembly.

[lucius]

Not familiar with Eheim so is this it?  If so, the store should be able to order it for you.

http://www.bigalspets.ca/complete-adapter-for-2071-2075-2076-2078.html

[Richard]

The part was about $7 and I paid $4 postage. All US so I am sure I will see the exchange rate on my c/c!

[charlie]

Probably better ordering from Eheim & while at it buy 2.
Errol
Just saying - once a member had an emergency & needed a Eheim part, the local stores could not help him but the Point Claire Big Al`s offerd to give him the much needed part from a New in stock filter while he paid for the par & they replaced it when it came in ...... Think our local stores will help that way?, worth a try.

[zolta]

email ehiem first. tell them what happened in detail and add the pics if you can they may decide that it is covered and the part my be free.

[wolfiewill]

If Big Al's orders the part it will take on the order of 2 to 3 weeks from my experience. I'm going to order an Eheim filter part tomorrow. For a Pro II, probably a 2026. I'm going through https://www.eheimparts.com/index.php. But I'm in no rush and will stipulate regular post for delivery. I don't ever want UPS to deliver from the states. They add a huge mark up.

[exv152]

I think Eheim North America ships out of Canada if I'm not mistaken, Montreal in fact.

[Dxpert]

Wolfiewill - Want to split on shipping? I can order both or you can order both, I'm okay either way.

I emailed and got a very quick response from Jenny. She confirmed that no extra tax/duty will be added. She also said that the parts ship from Champlain NY.

I broke the old part a little more to make it "work" again. I broke off the rest of the teeth from the gear and removed the arms that pop out of the unit. I then aligned the ball valves to be always open. I'm going to keep the old part as a spare - I could add a few external ball valves from any hardware store if I need it in future. Here is a picture of how I "fixed" it.