Coralife light won't turn on

[KLKelly]

Our coralife quad light over our 15 gallon nano isn't working.  The fans are working.  Any ideas?

Do these lights only last six months?

[BigDaddy]

It shouldn't... but you may have a bad bulb.  Is the unit itself only 6 months old?

[KLKelly]

I bought it a couple of months before we set up the aquarium - so I think I bought it end of November.

[dan2x38]

It shouldn't... but you may have a bad bulb.  Is the unit itself only 6 months old?

One burned out bulb would only affect all the tubes if it was wired in serial? Kerrie call Tech Support they are a good company.

[KLKelly]

Its a wierd light.  I'll call support now.

Thanks.

[KLKelly]

Of course none of the numbers in the papers in the box work.

Any ideas what the support number is?  One of the numbers the lady gave me is 800-255-4527 which doesn't work.

This is frustrating.

[dan2x38]

Sorry I looked online I couldn't find the number... Maybe call BA online customer support they might be able to help or give a number?

[KLKelly]

Re: coralife tech support

I found this post on nano reef and called this number and actually they put me through to Rob anyhoo.
Rob Moneyhan

Central Aquatics

Product Lines Tech Support Lead

Phone# 1-800-255-4527 or 1-414-423-8544 ext. 1215

Fax# 1-800-398-0396 or 1-414-421-4195



He said from the kent marine website that the emails go directly to him.

He actually was very pleasant to talk to and I told him I would put feedback on here for everyone.  It was a great experience.  The bulbs are all white (no black) so he thinks its a ballast and will be sending one out under warranty.

Thanks for the suggestion on calling them.

[dan2x38]

She shots she scores... congrats! Hold on to that number!

[KLKelly]

I posted the number on here with key words in case any one needed it in the future - save them some time : )

I think we'll buy a bulb for it too in case that ever goes we won't have to wait days for it to be delivered when we need it.

[BigDaddy]

Yeah, Coralife support is pretty good

I bought a USED 36 inch PC light and then fans had died.  They replaced 'em for me for free, even though I wasn't the original buyer